When machines come to repair machines

Yannic Müller

Imagine your heater is defect. So you call the plumber of your trust. He says that there will be no problem to repair it. He will send an employee on the same day. The bell rings and you open the door. You expect a plumber – a human – but in front of you stands a robot ready to repair your heater. How would you feel? Would you say it´s the future there is no problem for me renounce the personal contact or do you prefer a human who responds your wishes and can talk to you?
We do not know what will happen in future therefore the article is going to name some positive and negative points of the future work with robots and androids.
Well there are many positive points using robots to do your work. Of course it is much cheaper, because they do not need a salary. If one gets broken you can buy a new one like you do it with tools. And maybe it is possible to deduct them from taxes. In this way it is a cheap solution to optimize your expenditures. As a leader of a company – small or not – you have a lot of costs, using robots is a simple way to economize.
To continue the thought you as the boss have also less work. So you can focus on your work as a leader. Also the robots do work human do not like to do or ever would do.
By going up with the topic of work new positive points arise. A robot works better and more accurate than a human ever could. It works longer and harder and yet it needs no breaks, only some time for charging. Preparing to this the boss can open a 24 hour service. As I said before you have to charge the robot surrender only two expenditures: energy costs and buying or repairing costs. But if you compare it to the revenues robots are very cost saving. Maybe there are expensive to buy, maybe it takes some money to charge them but they work faster as a human, they need no breaks, so in a few months they are worthwhile. And it is also possible to expand, because every robot is equal. If you hire someone, you know nothing about his or her strengths and weaknesses, the working moral and the dealing with customers and co-workers.
But everything has it´s downsides, also this topic. At the beginning I said less work is very positive. But it is only good for the leader of the company. By having only less work to do many workers lose their jobs. Or they only oversee what the robots do and customers get angry because the workers only stand there and do nothing.
Another problem could be the environment. Robots have difficult circuits that means building a robot causes high usages of important and rare resources. More energy is needed to charge the robots in addition to the normal energy – usage. In this case the prices of energy will rise up for everybody.
One of the largest issues could be what happens when something gets broken again. Think of the heater again. The robot made a mistake caused by an unexpected obstacle. Who takes care now? The leader of the company? The programmers? Or the customer himself? Another problem could be malfunctions. Who safes the customer when it becomes dangerous?
The last point I want to name is the lost of humanity. The customers could only talk to machines, it is like talking to a hammer or another tool. So there is no conversation from human to human. The customers maybe miss it and feel uncomfortably. And then misunderstandings could follow. To name an example, the usage of robots would not work in my company. It is a smaller company in a even smaller town. The people know each other an my company. They would miss the personal conversation and would not accept if robots replace plumbers they know since years. In my company soft skills are very important.
To put it all into a nutshell nobody knows the future and what will happen. Maybe robots will replace workers in a few years but there are some points to think about. Modernization is not always good. Soft skills, humanity and personal conversation are not replaceable.

Yannic Müller wrote this text. He´s a 19 years old student from the BA- Glauchau. He works for Proklin Klempner- und Installationsbetrieb GmbH. His biggest strength is definitely eating. It´s his passion and his hobby.